Course: FRONT OFFICE MANAGEMENT
Code: TTH/THO105
Credit Points : 15
Pre-requisites : Nil
Course Facilitator: Ms. Priscilla Lokowai.
This
course aims at equipping the students with the necessary skills to work in a
non-automated, semi-automated and automated system of a Front office. The topics will include introduction to front
office operation, importance or reservation and its procedures, check-in and
check-out procedures, preparing guests weekly bills, telephone etiquette and complain
handling. Field trip will be organized for the students to visit hotels to
learn more about the activities at the hotel front office. Students will be
placed in front offices of the establishments to acquire skills and hand on
experience during the industrial training.
- Lecturer/Tutor: Lemyam Salley