This course aims at equipping the students with the necessary skills to work at the hotel front office. The topics will include introduction to front office operation, importance of reservation and its procedures, check-in and check-out procedures, preparing guests weekly bills, conducting night audit and its procedure, telephone etiquette and complain handling. Students will be equipped with knowledge and skills in managing front office department, customer service operations, coordinating hotel services through front office.
- Teacher: Alwyn Kawona